The do’s and don’ts of communicating through text

Business Texting Do’s

1. Keep it positive.

Business texting is much like email communication in that the tone can easily be misconstrued. People can sometimes take things the wrong way without hearing the inflection of your voice. Be sure to write complete sentences to ensure that you won’t come off as terse.  Another way to ensure you won’t seem rude is is always use ‘please’ and ‘thank you.’

2. Communicate professionally

Sentences aren’t the only thing that needs to be complete when using business texting. Spell out your words! When you use text-speak like ‘l8r,’ ‘u’ instead of ‘you’ or ‘r’ instead of ‘are, you seem very unprofessional.

Also, complete your thought! Text messages are meant to be brief, and to the point. If you have a lot to share, text isn’t the medium for the message.

3. Send a text if the information is urgent.

If you want someone to know information quickly, using text message is the way to go. Why? Studies show that ninety percent of people read a text message within three minutes after it was sent. With the amount of emails being received throughout the day, you can’t expect the same when you send an email.

4. Be wary of what you send.

Everything sent via text message can easily be screenshot and then relayed to another person. Don’t send anything confidential. You should never speak ill of a colleague, but you especially shouldn’t do over text message. Make sure all that you send through text message is necessary and kind.

5. Include your name.

If you haven’t messaged this person before, be sure to tell them who you are within the message.

6. Have a clear ending to the conversation.

Once your communication goal has been reached, exit the conversation with grace. With messaging, it can, at times, be unclear when the conversation is over. Because of this, it is polite to thank the person and let them know that you’ll touch base with them at a later time regarding what has been discussed.

Business Texting Don’ts

1. Don’t text outside of business hours.

Consider only texting your customers during the times you would call them.

2. Avoid emoticons.

You don’t want to come off as too casual when sending a business-related message. Emojis and emoticons are just too informal for the occasion. Save that type of messaging for your buddies.

3. Don’t send a text if a call or email would be more appropriate.

If you’ll need to have a conversation with plenty of back and forth, a call would be better. A call would also be necessary if you’re needing to send confidential information. If you have a lot of information you need to give to a person, this may be a situation in which an email would be better. Make sure that the medium suits the message.

4. Avoid hyperbole and overcapitalization.

For example: greatest deal ever, THANK YOU, best thing to ever happen, DO NOT MISS THIS

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